Wiznet Media & Telecommunications Limited ("Wiznet", "we", "us" or "our") operates the wiznet.ie website and provides broadband, communications and support services. This Privacy Policy explains what personal information we collect, why we use it, how we protect it and the choices available to you.
Information we collect
When you contact us, request availability information, submit a form or use our support services, we may collect information such as your name, email address, telephone number, postal address or Eircode, service or package interests, support messages and any other information you choose to provide.
Website and technical information
Our website and hosting systems may record technical information such as your IP address, browser type, device type, referring page, pages visited, date and time of access and similar diagnostic information. We use this information to operate, secure and improve the website and our services.
Analytics and cookies
We use Statcounter to help us understand how visitors use the website. This may involve cookies or similar technologies and the collection of technical and usage information. You can control cookies through your browser settings, although disabling some cookies may affect how parts of a website work.
How we use your information
We may use personal information to:
- respond to sales, coverage and support enquiries;
- provide, administer and improve our broadband and support services;
- communicate with you about an enquiry, service request or account matter;
- protect the security and reliability of our website and systems;
- meet legal, regulatory, accounting and compliance obligations.
Legal basis for processing
Where applicable, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, because we have a legitimate business interest that does not override your rights, or because you have given consent.
Support chat and communications
Messages sent through our website support chat may be stored so our Sligo-based support team can respond and maintain conversation history. Notifications may be sent to our support team through third-party notification services. Email, SMS, WhatsApp and telephone communications may also be processed by the relevant telecommunications or messaging providers.
Service providers
We may use trusted third-party providers for services such as website hosting, email delivery, analytics, messaging, notifications and technical support. These providers may process personal information only as needed to provide their services to us and subject to appropriate contractual or legal safeguards.
Data retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, resolve disputes, maintain appropriate business records and meet legal or regulatory requirements.
Security
We take reasonable technical and organisational measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Links to other websites
Our website may contain links to websites or services operated by third parties. We are not responsible for their content or privacy practices, and we recommend reviewing the privacy information provided by those services.
Children
Our broadband and telecommunications services are not intended to be contracted by children. If we become aware that personal information has been provided to us inappropriately by a child, we will take reasonable steps to address it.
Your data protection rights
Subject to applicable law, you may have rights to request access to your personal information, ask us to correct inaccurate information, request deletion or restriction, object to certain processing, request data portability, or withdraw consent where processing is based on consent. You also have the right to raise a concern with the Irish Data Protection Commission.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page and will apply from the date it is posted.
Contact us
If you have a question about this Privacy Policy or how we handle personal information, contact Wiznet at sales@wiznet.ie, call 071 93 44 555, or write to Wiznet Media & Telecommunications Limited, Cloonshanbally, Ballymote, Co Sligo.